Our Polices

-PLEASE REVIEW-

Just a Favor will deliver artwork to the Client on the specified date requested. If more time is needed Just a Favor will let the client know 24 hours before the product is due. The client understands and agrees that all products are the property of Just a Favor and the Client has no rights to these products

until the final payment is made.

Once you show proof of payment your products will be released.

COVID-19

Please do approach or contact Just a Favor if you have symptoms or have been exposed to COVID-19. Just a Favor will ensure both client and worker remain 6 feet apart whilst on delivery/pickup. If you are considered to have high-risk health conditions, or if you are a senior citizen, please let us know at the time of your booking. This way we can take extra precautions to ensure your safety.

Just a Favor staff regularly clean frequently touched surfaces throughout our work process to ensure your items stay clean. To help protect each other, Just a Favor staff, customers, and other guests must wear a mask while in each other's presence.

Please use hand sanitizer when approaching a Just a Favor staff member and our employees will also sanitize when approaching clients.

We are all in this together!! Let's stay SAFE!

Order Deadline

All orders must be made at least 1 month before your intended event date or pick-up.

Just a Favor will only take orders after this deadline depending on the situation. There are often unforeseen circumstances and extra seasonal wait times that affect the timing of your order.

If you would like your order constructed at a later date, just add this to the notes section of your order.

If you do have an urgent order, please contact us first for options. Do not hesitate, we are here to help

Duty of Client

You the client is responsible for submitting correct data for your requested personalized piece.

Just a Favor will ensure that you both are on the same page before creating by firstly going over the questionnaire completed. Once the questioner is approved and signed by the client and Just a Favor plus your deposit is received. Just a Favor will start. Just a Favor is not held liable for any incorrect content.

If add-ons to the original content are requested before signing the questionnaire and contract... This is allowed. If there are major add-ons needed there will be extra fees added to your final invoice. Clients are allowed 3 changes during the design process.

If you decide to start over with a project...this will now be considered a new project with the requirement of a 50% deposit.

Cancellation of Order

If you wish to cancel your order, you must do so without penalty at least 2 weeks before your event after the contract has been signed.

After this period, the deposit will not be returned.

Please contact us by email at justafavorbda@gmail.com

Postponement

If the canceled booking is found to be a postponement, then, subject to the availability of Just a Favor, all amounts paid may be allocated to the new booking. In this case, the total fee payable is the one that applies at that time. In the event that Just a Favor makes another booking for your canceled or postponed date, a full refund of your deposit or amounts paid will be made if you do not wish to choose another date.

Please contact us by email at justafavorbda@gmail.com if you have any questions.

Pick Up Policy

The pick-up date and time will need to be confirmed no later than 24 hours prior. Upon arrival, we ask that you examine the product as thoroughly as necessary

as there will be no returns once the product has left the premises.

Delivery Policy

Your goods will be delivered on the requested date, time, and place previously confirmed. We want you to be happy, therefore if an order is needed sooner please email us at justafavorbda@gmail.com to do so.

All orders are delivered island-wide with the following

-Minimum 1 dozen favor bags/boxes

- Weddings or Christenings

- Special Offers

Any orders smaller than 12 bags/boxes must be picked up, except for patrons in the Hamilton Parish.

Return Policy

Prior to delivery or pickup, we will keep you updated throughout the progress of your order, to ensure you're satisfied with the product. Any changes would need to be made prior to delivery or pickup as there will be no returns after final confirmation. We ask that you inspect the items before leaving, as there will be no replacing of items.

Personalized items are non-refundable. We will not have replacements for personalized items, as we only order what is needed. If extras are required we ask that you include them in your numbers when ordering.